Responsible Gaming at 367bet — Play Safe, Stay in Control

367bet is strictly an adults-only platform. Access to all real-money gambling services — including cricket betting, live casino, slots, Golden Bank, and Dragon Fortune — is permitted only to individuals who are 18 years of age or older. This policy is non-negotiable and applies equally to all players in Bangladesh and any other jurisdiction from which 367bet accepts registrations.

During the registration process, all new players are required to confirm that they are at least 18 years old. This declaration is a binding part of the 367bet Terms & Conditions. Account verification (KYC) will require players to submit a valid government-issued identity document — such as a National Identity Card (NID) or passport — that confirms both identity and date of birth before any withdrawal is processed.

If you are a parent or guardian and suspect that a minor in your household may have accessed or attempted to access the 367bet platform, please contact us immediately at [email protected]. We will investigate the matter as a priority and take all necessary steps to close any unauthorised account.

Gambling is a form of paid entertainment and the vast majority of 367bet players enjoy it as such — setting a budget, playing within it, and treating wins as a pleasant bonus. However, for a small number of people, gambling can develop into a harmful pattern that affects finances, relationships, and mental health. Recognising the early warning signs is the first and most important step toward getting help.

The following self-assessment questions can help you reflect honestly on your current relationship with gambling. If you answer "yes" to three or more of these questions, we strongly encourage you to use our responsible gaming tools or contact our support team:

One of the most effective ways to keep gambling enjoyable is to set a hard budget before you start playing and stick to it. 367bet provides a suite of financial limit tools that give you direct control over how much you can deposit into your account over any given time period.

• Daily Deposit Limit: Set a maximum amount in BDT that can be deposited across all payment methods (bKash, Nagad, Rocket, Upay) within a single 24-hour period. The clock resets at midnight Bangladesh Standard Time (BST, UTC+6).
• Weekly Deposit Limit: Cap your total deposits over a rolling 7-day window. This is particularly useful for players who find daily limits too granular to manage.
• Monthly Deposit Limit: Set a broader cap covering a full 30-day calendar period, ideal for players who budget on a monthly income cycle.
• Session Loss Limit: Define the maximum amount you are willing to lose in a single gaming session. Once this threshold is reached, your session will be automatically ended and you will be returned to the lobby.

If you want to set a limit but are having difficulty doing so through your account settings, contact our live chat support at any time and a team member will set the limit on your behalf within minutes.

Sometimes a short break from gambling is all that is needed to regain perspective and re-establish a healthy relationship with entertainment. 367bet's time-out feature allows you to temporarily suspend your account from real-money gambling activity without the permanence of a full self-exclusion.

Time-out periods available at 367bet:

• 24 Hours — A brief reset for players who feel they have been playing too frequently in a short period.
• 7 Days — A one-week pause that allows time to reassess spending habits and gambling frequency.
• 30 Days — A full calendar month's break, during which all real-money game access is suspended.
• Custom Duration — Contact support to arrange a time-out of any specific length between 1 day and 6 months.

During any active time-out period, your account remains accessible for reviewing your transaction history and account details, but you will not be able to deposit funds, place bets, or participate in any real-money game or promotion. All marketing and bonus communications will be paused for the duration of the time-out.

Self-exclusion is the most comprehensive responsible gaming tool available at 367bet. It is designed for players who recognise that gambling has become — or is at risk of becoming — a serious problem, and who want a firm, enforceable commitment to stop gambling for an extended period.

When you self-exclude from 367bet, the following happens immediately:

• Your account is fully locked. You will not be able to log in, deposit, place bets, or play any games.
• All promotional emails, SMS messages, and bonus notifications are stopped.
• Any promotional offers or bonuses that had not yet been used are forfeited.
• Your account balance remains safe and will be returned to you upon the conclusion of the exclusion period if you choose to reactivate.

Self-exclusion durations available at 367bet:

• 6 Months
• 1 Year
• 3 Years
• Indefinite — The account is closed permanently. Reactivation is only possible after a minimum of 5 years and requires a formal written request and a review period.

How to activate self-exclusion — follow these steps:

• 1

  Contact Support

  Reach our 24/7 live chat or email support team at [email protected] and state clearly that you wish to self-exclude.

• 2

  Choose Your Duration

  Inform the support agent of your preferred exclusion period — 6 months, 1 year, 3 years, or indefinite.

• 3

  Confirm Your Identity

  For security purposes, you will be asked to verify your account identity before the exclusion is applied.

• 4

  Exclusion Applied Immediately

  Your account will be locked within minutes of confirmation. You will receive an email acknowledging the exclusion.

367bet encourages any player who is concerned about their gambling — or who is concerned about someone close to them — to seek professional support. Talking to a trained counsellor is a sign of strength, and early intervention significantly improves outcomes for people experiencing gambling-related difficulties.

In addition to 367bet's own responsible gaming tools and support team, we recommend reaching out to the following types of organisations for independent, confidential assistance:

• Mental Health and Counselling Services: Speak to a licensed counsellor or psychologist about the emotional and psychological aspects of problem gambling. Many hospitals and community health centres in Dhaka, Chittagong, Sylhet, and other major Bangladeshi cities offer mental health consultations.
• Financial Counselling: If gambling has created financial difficulties, a qualified financial counsellor can help you create a debt management plan and take back control of your finances.
• Family and Relationship Support: Problem gambling affects not just the individual but also those closest to them. Family counselling services can help repair communication and rebuild trust.
• National Helplines: Bangladesh has a growing network of mental health helplines. We encourage players to seek out the Kaan Pete Roi helpline or contact the National Mental Health Institute (NIMH) in Dhaka for free, confidential guidance.

367bet's support team can provide you with referral information and guidance on finding appropriate help. Reach us at any time via live chat or at [email protected].

367bet takes its responsibility to protect children and young people from exposure to online gambling extremely seriously. Beyond our own age verification processes, we encourage parents and guardians to take active steps to ensure that minors in their household cannot access the 367bet platform or any other gambling website.

Practical steps you can take to protect minors at home:

• Device Parental Controls: Use the built-in parental control features on smartphones, tablets, and computers to restrict access to gambling-related websites and apps. Both Android and iOS devices offer robust parental control settings.
• Internet Filtering Software: Install reputable internet filtering software on home routers and devices. Many internet service providers in Bangladesh offer family-safe browsing filters that can be activated at no additional cost.
• Password Protection: Never share your 367bet account credentials with anyone, including family members. Always log out of your account when you are not actively using it, especially on shared devices.
• Open Conversations: Talk openly with young people in your household about the risks of gambling. Research consistently shows that young people who receive honest information about gambling risks are less likely to develop problematic gambling behaviours later in life.

If you have reason to believe that a minor has accessed the 367bet platform, contact our support team immediately. We will prioritise the investigation and take all necessary action to secure the account and prevent further access.

If gambling has stopped being fun and has started causing stress, anxiety, financial pressure, or relationship problems, please do not wait before reaching out. The sooner you ask for help, the sooner things can improve. There is no shame in recognising that gambling has become a problem — millions of people around the world face the same challenge, and effective help is available.

Here is what you can do right now:

• Open the 367bet live chat and type "I need responsible gaming help" — a trained agent will respond immediately and guide you through your options.
• Email [email protected] and tell us you want to activate a time-out or self-exclusion — we will process your request as an absolute priority.
• Contact a mental health or counselling service in your city. In Dhaka, the National Institute of Mental Health (NIMH) provides specialist support. In other cities, district hospitals typically offer mental health outpatient services.
• Talk to someone you trust — a family member, a close friend, or a community leader. Sharing the burden of a gambling problem is one of the most effective early steps toward recovery.

367bet is committed to being a safe and responsible platform for adult entertainment. We invest continuously in our responsible gaming infrastructure because we believe that a player who feels safe, respected, and in control is the foundation of a sustainable and trustworthy gambling community in Bangladesh.